Terms & Conditions

Quotes & pricing

Prices shown on the site are starting prices, written as “£30 +”, and can vary with vehicle or property size and condition. We always confirm a fixed price before any work begins. No work starts without your agreement to the quoted price.

Priority & emergency call-outs

Need us today, out of hours or at short notice? We keep slots back for emergency call-outs and will always try to fit you in. Because it means moving other work, an emergency call-out carries a £50 charge on top of the service price, agreed with you on the phone before we set off.

Same-day, out-of-hours and short-notice call-outs carry a £50 emergency call-out charge on top of the service price, agreed before we set off. Call 07955 733053. If the supplement isn't acceptable you're free to take a standard slot instead, and nothing is charged until you've agreed the total.

Bookings & access

You're responsible for describing your vehicle or property accurately when booking, and for providing safe access and a water supply where required. As a mobile service, we'll agree a time and location with you in advance.

Cancellations & rescheduling

We ask for as much notice as possible if you need to cancel or reschedule, so the slot can be offered to another customer. We may need to reschedule in the event of severe weather or circumstances outside our control, and will always aim to give you advance notice.

Payment

Payment is due on completion by bank transfer or cash, unless you're on a Maintenance Plan or are a business customer with an agreed invoicing arrangement.

Our liability

We take care to protect your vehicle or property throughout every job. We'll flag any pre-existing damage or condition issues (such as already-weak paint or delicate surfaces) before starting work. We're not liable for pre-existing damage, or for issues arising from conditions we couldn't reasonably have been aware of. Nothing in these terms limits liability that cannot lawfully be limited.

Satisfaction

If you're not happy with a job, tell us within 48 hours and we'll do our best to put it right.

Contact

Questions about these terms? Reach us at enquiries@spotlessdetailing.co.uk or 07955 733053.